From BBC News

Background

My parents have been with Pipex internet for 5 years, having excellent service, and never having to call support.  Then in July of 2007 Pipex was bought out by Tiscali.

The Issues Start

Everything went fine until without warning in February of 2008 Tiscali transferred them to their LLU product.  This is when the trouble started, Tiscali’s idea of transferral is unplug from the old service and forget to plug into the new service.  So a number of calls later, and almost a week of no internet later they work out that they have made a mistake and reconnect us.

So it gets to September and our current subscription with Pipex/Tiscali runs out, two weeks after they first can’t take the money they send us a letter demanding a years internet at £281.30.  Unhappy with the service my Dad calls up Pipex to cancel the contract at this point, and even though he is the card holder and phone line holder Tiscali will not talk to him because I opened the account.  Eventual they agree to call me and I authorise them to talk to my Dad.

After much argument and a number of phone calls Tiscali agreed to a new deal with us, £7.99 a month with three months free (basically their new customer deal).  So dad paid up for the year (£71.51) thinking that would be it.
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